KeyRing support
Need help with your account or the app? Tell us what's happening. You can also contact us about partnerships, press, or sales.
Send us a message
Tell us what your message is about and it goes to the right team. We'll use your email address to respond. Response times vary; we can't guarantee a reply within a specific timeframe.
Quick answers
Some questions are answered on the site already. These pages are a good place to start.
- KeyRing status
See whether the website, web app or API has a problem right now, and the last 90 days of uptime.
- Frequently asked questions
Costs, the free trial, bank connections, running several companies, tenant access and what happens to your data if you cancel.
- Pricing and plans
What each plan includes and how plans are priced by the number of rental units.
- Security
How bank connections, tenant payments and your portfolio data are protected.
- Delete your account
The steps in the app and on the web, and what deleting an account does.
What to include in your message
A few details let us look into the problem on the first reply instead of writing back with questions.
- The email address on your KeyRing account.
- Where you were: the iPhone app, the Android app or the web app.
- The company, property or unit involved, if there is one.
- What you did, what you expected and what happened instead, with any error message word for word.
Never send a password, a full bank account number or a card number. Support never needs them.